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CORPORATE JOBS

Customer Service Representative (Trucking) - Carson, CA

The Customer Service Representative is responsible for providing support by acquiring new Independent Owner Operators to add to our existing fleet operations. This person will be the main point of contact between motor carriers, brokers, freight forwarders, and Operations Management.

We’re expanding our team and looking for people who are:

· Team Players

· Customer Advocates

· Relationally Poised

· Outgoing and Well-Versed Communicators

· Multi-task Oriented

· Likes to Work Under Deadlines

· Thorough and Organized


Location:
Carson, 90810

Job type:
Full time

Job type:
Day Shift Monday - Friday

Qualifications Benefits

West Group Logistics logo

West Group Logistics (WGL) is a division of Total Transportation Services (TTSI) that provides Regional, Logistics, and Supply Chain Solutions. We are leading the way in California Compliance, Customer Service, and State-of-the-Art Technology.


Essential Responsibilities

  • Manage the Customer interface with Licensed Motor Carriers (LMC)
  • Navigate our company software using McLeod
  • Responds to customer questions and concerns
  • Initial Customer contact
  • Manage the process of tracking loads
  • Ability to provide daily updates to management
  • Other operational needs as assigned
  • Work in coordination with the Operations Departments and General Staff

Other Functions

  • Special projects as requested
  • Perform other duties as assigned

Qualifications

Requirements

  • 2 to 4 years' experience in Transportation, Dispatch, or similar role
  • Customer Service Experience
  • General Transportation Industry Knowledge (Acronyms, Agencies, Regulations)
  • Familiar with DOT regulations
  • Excellent communication skills (written & oral)
  • Prior experience communicating with various Transportation Agencies
  • Exposure to some type of Transportation or logistics software
  • Demonstrated analytical skills with ability to identify root cause issues and trends
  • Reliably commute or planning to relocate before starting work (Preferred)

Education

  • A High School diploma or GED equivalent required

Skills

  • Proficient in Microsoft Suite programs
  • Excellent communication skills to collaborate with others under any condition
  • Must have 1-2 years’ experience with Motor Carrier knowledge
  • Ability to handle large volume of Phone calls
  • Able to navigate through various database platforms
  • Microsoft Office Suite: Microsoft Excel, Word, Outlook, PowerPoint
  • Excellent listening, verbal, and written communication
  • Bilingual in English & Spanish a plus but not required
  • Self-motivated, team player with a “can-do-attitude”
  • Dispatch experience a Plus

Benefits:

  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Health insurance
  • Life insurance
  • Paid time off
  • Vision insurance

Working Conditions

  • Must be able to occasionally lift as much as ten (10) lbs.
  • May be required to sit and review information on a computer screen for long periods of time
  • May require repetitive motions of the hands and wrist related to writing and typing at an electronic keyboard

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About Us

Total Transportation Services (TTSI) is an innovative, asset-based logistics provider driven by Sustainability, Safety, and California Compliance. We are committed to providing Quality in Everything We Do.

TTSI is supported by a Dedicated Leadership Team with Deep Industry Experience, Strong Partnerships, and backed by Numerous Awards.

Headquarters

  • 18735 South Ferris Place
    Rancho Dominguez, CA 90220
  • Tel: (310) 816-0260
    Fax: (310) 984-3195

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